In this paper, the author presents a theoretical framework that establishes an indirect link between IT capabilities and firm innovation by characterizing the mediating role of knowledge assets: knowledge networks and knowledge capabilities. Firm innovation itself is characterized as innovation...

De Marco once said that what cannot be measured cannot me managed. Academicians and practitioners in the field of software engineering and information systems project, have consistently cited "intangibility" of software leads to stakeholder conflicts and lack of top management support resulting...