Purpose – The main objective of this paper is to theoretically investigate the human resources (HR) context and content on total quality management (TQM), business excellence and ISO 9000:2000. Design/methodology/approach – The HR‐quality relationship has largely been ignored or...

It is argued that quality improvement efforts play an important role in industrial organizations by altering the role of the human resource management (HRM) function and the human resource professional as TQM is consistent with a move towards a more strategic HRM approach. Investigates and...

Purpose – This paper aims to analyse and show the influence on European companies' performance of the two most important models for quality management (QM) practice popularised in recent years: the ISO 9000 and the European Foundation for Quality Management models. Design/methodology/approach...

Purpose – In an economic environment characterized in recent years by globalization and the integration of economic processes, standardization in management systems has had a high growth. In this context, there has been a remarkable increase in certain standards, or norms, issued by...

Purpose – The purpose of this paper is to analyse which are the motivations for implementing two of the most important models for Quality Management practice popularized in recent years – ISO 9000 and EFQM models. Design/methodology/approach – This paper provides a qualitative survey...

Purpose – The purpose of this paper is to analyze the application and the level of integration of internal and external audits in organizations that are registered to multiple management system standards. Design/methodology/approach – Using descriptive analyses, this work examines the manner...

Purpose – The purpose of this paper is to analyse the evolution of the world‐wide diffusion, according to industrial sectors of activity, of the ISO 9000 family of quality standards. Design/methodology/approach – Using data provided by the ISO itself, the evolution of the world‐wide...

Purpose – The purpose of this paper is to explore the impact of the effective implementation of both ISO 9001 and ISO 22000 systems on the competitive performance of certified food manufacturing companies. Design/methodology/approach – A survey instrument was used for quantitative data...

Purpose – Seeks to analyze changes in the perceived benefits and costs of ISO 9000 implementation over time. Design/methodology/approach – Results of two surveys, performed in 1998 and 2002, with 283 and 399 Catalonian companies participating, respectively, are presented, compared and...