Ismyrlis, Vasileios; Moschidis, Odysseas; Tsiotras, George - In: International Journal of Quality & Reliability Management 32 (2015) 2, pp. 114-131
Purpose – The purpose of this paper is to examine the level of the importance and implementation of the critical success factors (CSFs) required for the appropriate function of a quality management system (QMS) in ISO 9001:2008-certified companies and the differences between the CSFs and the...
