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Case study analysis of Six Sigma implementation in service organisations
Chakraborty, Ayon; Tan, Kay Chuan - In: Business process management journal 18 (2012) 6, pp. 992-1019
Persistent link: https://www.econbiz.de/10009684771
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Implementation of service systems on the shop-floor level in financial service companies : empirical evidence from Australia and Germany
Leyer, Michael; Kronsbein, Daniel; Willis, Richard; … - In: International journal of production research 54 (2016) 11/12, pp. 3229-3242
Persistent link: https://www.econbiz.de/10011496958
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Implementing Lean Six Sigma in financial services : the effect of motivations, selected methods and challenges on LSS program- and organizational performance
Vashishth, Abhishek; Lameijer, Bart Alex; Chakraborty, Ayon - In: International journal of quality & reliability management 41 (2024) 2, pp. 509-531
Persistent link: https://www.econbiz.de/10014470923