Provides a synthesis of total quality management literature by identifying eight critical factors and supporting performance measures of total quality management in a manufacturing environment. Develops the factors and measurements using data from available literature. Contends that the approach...

Provides an integrated model that can be used as a framework by organizations planning to implement new technology systems. The inputs of this model were obtained by a brainstorming session of MBA students, interviews with several local computer vendors, and a review of the current literature....

Presents an application of the Toyota Production System (TPS) in a manufacturing environment. By means of a case study, discusses the most important elements of TPS, the strategies used by the company for implementing TPS, and the significant benefits that were accrued in manufacturing...