Quality is increasingly becoming the key determinant of demand for goods and services. Managerial philosophy and perceptions shape the overall corporate attitude towards quality and define the parameters for its role as a determinant of competitiveness and performance. Quality of services is...

Can a TQM initiative really fail? The primary aim of the article is to convey a more astute understanding of the very essence of TQM. It shows how the TQM philosophy is founded in common sense, and why the infusion of TQM in any organization should result only in a win‐win situation. While...

How can education service managers, administrators and teachers make educational instruction more effective? Can concepts fundamental to the total quality management (TQM) philosophy be applied to teaching? Just as managers often buy the most advanced equipment but fail to integrate it fully...

Although research has suggested that enterprise system (ES) implementations have major impacts on employee job characteristics and outcomes, there has been limited research that has examined the impacts of ES implementations on interpersonal relationships over time. Building on and extending...