We develop a theory of insurance claim settlement whose structure embodies an insurer’s capacity decision and negotiation between the insurer and claimant in an asymmetrically informed environment. We offer a solution to an insurer’s choice of upfront claim settlement amount under a...

In this paper, we study a service network in which an agency is responsible for satisfying a constraint on the expected waiting and service time experienced by customers. However, the agency does not render the actual service. Instead, it serves to coordinate independently operated facilities....