Purpose – This paper seeks to propose a methodology to measure the extent of collaboration between apparel retailers and manufacturers in the apparel retail industry in India. Design/methodology/approach – The proposed model for measuring collaboration considers variables like top management...

This paper discusses the practical contribution of ISM to model the inhibitors of a safety health environment and risk (SHER) service supply chain in the Indian context. ISM is a well-proven strategy for analysing the synergic influences of various attributes which affect the overall system...

Purpose – The automobile industry in India is one of the sunrise industries and is poised to enhance its contribution from 5 percent of GDP in 2006 to 10 percent by 2016. The auto component industry in India has grown hand in hand with the industry and is in the process of transforming itself...

Purpose – Education is becoming much more of a “product” with varying customers and stakeholders. There are huge pressures to become more accountable and responsive to customer needs, and educational institutions need to become more efficient, effective and customer‐centric. Quality is...

Purpose – The Indian higher educational system is one of the largest in the world. Besides, the growth of students and universities, the range of disciplines and universities in professional and vocational education has greatly increased. With the sudden immense growth of the educational...

Purpose – This paper aims to address the issue of sustainability of excellence in today's turbulent environment and evaluates the effectiveness (to achieve objectives) of quality strategy in a DAP‐winning company. Design/methodology/approach – A face‐to‐face interview and a literature...

Purpose – National policy makers in India have realized that the research and development (R&D) performance of India has not been up to the benchmark. This paper aims to identify and develop the structural cause and effect relationship among various factors that affect the performance of...

Data envelopment analysis (DEA) has observed as a powerful instrument for benchmarking the performance of various organisations when multiple variables are taken into account. The advantage of such an analysis is its competency to measure the efficiency of the firm in multifarious dimensions....

Amidst the tremendous pressures faced by educational institutions, both from internal as well as from external forces, the higher educational institutions in India, as elsewhere in the world, have begun to understand and accept the significance of customer‐centered philosophies, with the...

Purpose – The purpose of this paper is to evaluate and compare the performance of national R&D organizations in India in terms of their relative efficiencies using a multiple output measurement criteria incorporating the quality of the output measures. Design/methodology/approach – An...