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A study of customer delight in the Indian banking sector based on Kano's model of product quality
Debasish, Sathya Swaroop
;
Hussain, Mostaq M.
;
Sarma, …
- In:
Global review of business and economic research
6
(
2010
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10009419453
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