Identifies critical factors that must be practised to achieve effective quality management in an organization based on the synthesis of literature on quality concepts. A framework to be used by organizations to evaluate their quality practices was developed. A field study was conducted to...

The study of US and Indian managers has been undertaken in response to the continuous increase in global activity in the area of purchasing. This study is a step in the direction of fulfilling the information requirements of purchasing managers around the globe. Based on the statistical...