Samanta, Alok Kumar; Varaprasad, G.; Gurumurthy, Anand; … - In: The TQM Journal 36 (2023) 8, pp. 2281-2296
Purpose Many healthcare institutions, such as hospitals, have recently implemented quality improvement initiatives such as Lean Six Sigma (LSS). However, only a few have sustained the initiatives and remained successful. One of the main reasons for the failure of LSS implementation is that...