This dissertation examines backsourcing of corporate IS activities, and why IS outsourcing clients decide to backsource … methodology. Six outsourcing contracts within three client companies are analyzed. The evidence is collected using semi … indicate that service quality of the outsourcing arrangement, cost benefit of backsourcing, change in the role of IS, loss of …

The outsourcing literature has offered a plethora of perspectives and models for understanding decision determinants … and outcomes of outsourcing of business processes. While past studies have contributed significantly to scholarly research … body of outsourcing literature that has too often neglected a provider centric perspective. By uncovering key factors that …