Discussions about conflict at work generally tend to revolve around examples of overt industrial action, taken against an employer by a group of well‐organised employees. As the service sector becomes increasingly prominent within the UK, this model is no longer adequate – if it ever was –...

Analyses the special difficulties encountered by an undercover worker researching unconventional behaviour in the workplace. Posits that the problems of such behaviour cannot be solved without accepting that it is meaningful to the actors. Reports qualitative participant‐observer research in...

Given that the top management group sets the “agenda” for any business, their group and individual expectations, attributes and behaviour require consideration. Reports a study of 36 European top teams (443 senior managers), in a cross‐section of industries in both private and public...

Bases its findings on the results of a survey of 168 top level managers in French organizations. Demographic variables, behavioural characteristics and measures of business impact have been linked in order to discover whether organizational infrastructure concerns, educational achievements of...