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The service function as a holistic management concept

Kowalkowski, Christian - In: The journal of business & industrial marketing 26 (2011) 7, pp. 484-492

Persistent link: https://www.econbiz.de/10009410789

The Service Function as a Holistic Management Concept

Kowalkowski, Christian - 2016

Purpose of the paper: This article introduces the service function concept, as well as why and how it can be a useful concept for addressing service management challenges in industrial firms. Design/methodology/approach: Two in-depth case studies of global industrial firms enabled a thorough...

Persistent link: https://www.econbiz.de/10014138437

The risks of providing services : differential risk effects of the service-development strategies of customisation, bundling, and range

Nordin, Fredrik; Kindström, Daniel; Kowalkowski, Christian - In: Journal of service management 22 (2011) 3, pp. 390-408

Persistent link: https://www.econbiz.de/10009239535

Visualizing the value of service-based offerings : empirical findings from the manufacturing industry

Kindström, Daniel; Kowalkowski, Christian; Nordin, Fredrik - In: The journal of business & industrial marketing 27 (2012) 7, pp. 538-546

Persistent link: https://www.econbiz.de/10009672498

A reconceptualization of manufacturers' service strategies

Raddats, Chris; Kowalkowski, Christian - In: Journal of business-to-business marketing 21 (2014) 1, pp. 19-34

Persistent link: https://www.econbiz.de/10010343529

Service infusion as agile incrementalism in action

Kowalkowski, Christian; Kindström, Daniel; Alejandro, … - In: Journal of business research : JBR 65 (2012) 6, pp. 765-772

Persistent link: https://www.econbiz.de/10009552507

Managing industrial service offerings : requirements on content and processes

Kowalkowski, Christian; Brehmer, Per-Olof; Kindström, … - In: International journal of services technology and management 11 (2009) 1, pp. 42-63

Persistent link: https://www.econbiz.de/10003848964

Outsourcing maintenance in complex process industries : managing firm capabilities in lock-in effect

Maley, Jane; Kowalkowski, Christian; Brege, Staffan; … - In: Asia Pacific journal of marketing and logistics 27 (2015) 5, pp. 801-825

Persistent link: https://www.econbiz.de/10011478852

What service transition? : rethinking established assumptions about manufacturers' service-led growth strategies

Kowalkowski, Christian; Windahl, Charlotta; Kindström, … - In: Industrial marketing management : the international … 45 (2015), pp. 59-69

Persistent link: https://www.econbiz.de/10010530577

Navigating disruptive crises through service-led growth : the impact of COVID-19 on Italian manufacturing firms

Rapaccini, Mario; Saccani, Nicola; Kowalkowski, Christian; … - In: Industrial marketing management : the international … 88 (2020), pp. 225-237

Persistent link: https://www.econbiz.de/10012285359