"Manufacturing and service industry has been broadly affected by the past industrial revolutions. From the invention of the steam engine to digital automated production, the first Industrial Revolution and the following revolutions conduced to significant changes in operations and supply chain...

Background: Fourth Industrial Revolution (Industry 4.0) has revolutionized the operations, technologies, logistics and supply chain. To align with industry 4.0, the conventional logistics processes need to upgrade into digital logistics (logistics 4.0). This study aims to analyse the critical...