Purpose – This paper aims to gain insights from existing models of information behaviour, building on them to develop a new model which, unlike most others, encompasses both information seeking and communication. By identifying key factors affecting the successful communication and use of...

Purpose – This study investigated the application in the field of healthcare of a recently developed model of information seeking and communication. The purpose of this paper is to test the model’s validity and to identify insights that it may provide. Design/methodology/approach – To...

Purpose The paper reports on developments in the Information Seeking and Communication Model (ISCM) since it was first presented in 2013, focussing on how the model, derived by explicitly drawing on previous models, frameworks, and concepts, has been applied, adapted and extended. This paper...