Purpose – This study seeks to explore the interrelationships between knowledge management and ISO 9001:2000, and details knowledge management and ISO 9001:2000 practices for organizations, according to the prevailing ISO 9001:2000 guidelines and processes. Design/methodology/approach – This...

The 1994 versions of the ISO 9000 family were revised by ISO’s technical committee TC 176 in the end of year 2000. This new ISO 9001:2000 repositions the 20 elements of the old ISO 9001:1994 into four main chapters. Meanwhile, electronic commerce (e‐commerce) has been recognized as a source...

Management of quality control has shown a shift from an inspection‐oriented approach towards a defect‐prevention and organisation‐focused planning process. The development of a quality control information system (QCIS) should focus on management, planning and control issues. This article...

Non‐academic information systems (IS) and information technology (IT) related magazines have been commonly used by the IS practitioners as main sources to obtain information about state‐of‐the‐art information technologies. These trade magazines are also useful to information systems...

The implementation of an online procurement system has never been easy due to the barriers created by the different hardware/software, diverse corporate culture and varying users’ skills of interacting with IS/IT. Recent development in knowledge management technology may help alleviate the...