In many organisations information systems are difficult to use and so underutilised that managers lose substantial productivity gains. Major problems stem from design processes based on an engineering paradigm; these are critically assessed. How to build the software interface through user...

The major problems experienced in implementing IT systems in the public sector are reviewed. Detailed UK research, carried out in the Department of Social Security and the National Health Service, is then considered. Many projects sub‐optimise due to neglect of the human aspects of...

1. Introduction: On Types of Products of Theorizing -- 2. Useful Products in Information Systems Theorizing: A Discursive Formation Perspective -- 3. Debating Genres And IS Research: The Case Of Action Principles For Service Automation -- 4. A Paradigm Shift in Understanding Digital Objects in...