Despite the widespread adoption of business process re‐engineering (BPR), it has in many cases repeatedly failed to deliver its promised results. The lack of integrated implementation approach to exploiting BPR is seen as one of the important reasons amongst others, behind BPR failures. Yet, a...

Small-to-medium sized enterprises (SMEs) have struggled with whether to introduce various information technologies (IT) due to costs and risks. As a result, many have sought to reduce the cost risks of introducing IT by underutilizing such information. The benefits, costs, and risks of IT are...

E-government has evolved from basic information provisioning to more integrated service offerings enabling citizen-centric services. This handbook provides comprehensive coverage and definitions of the most important issues, concepts, trends, and technologies within transformation stage...