Daim, Tugrul U.; Letts, Matthew; Krampits, Mark; … - In: Business Process Management Journal 17 (2011) 3, pp. 510-525
Purpose – This paper aims to research literature to describe the business processes used when planning IT infrastructure refreshes. Design/methodology/approach – The paper uses analytical hierarchical process (AHP) and pairwise comparisons to model and quantify the decision process for IT...