Purpose – The purpose of this paper is to understand how business process configurations influence motivation among process participants. Design/methodology/approach – An experiment was conducted in which business process rules complexity, work backlog, and case distribution method were...

The year 2000 (Y2K) problem presented a fortuitous opportunity to explore the relationship between estimated costs of software projects and five cost influence dimensions described by the Year 2000 Enterprise Cost Model (Kappelman, et al., 1998) -- organization, problem, solution, resources, and...

Information Technology (IT) is often viewed as a resource that is capable of enhancing organizational performance. However, it is difficult for organizations to measure the actual contribution of IT investments. Despite an abundance of literature, there is an insufficiency of generally...