This paper presents a new approach for evaluating the quality ofmanagerial choices in information technology (IT) deployment. Theapproach involves measuring the extent to which deployment sitesperform in accordance with the firm's objectives, given theconstraints of their competitive...

This paper proposes a new method to measure the input productivity gains from information technology incomplex managerial environments. The method employs a production function which maps output andrelating moderating variables in the managerial environment into input resource consumption, with...