Most of the large economies in the world are already dominated by services. Developed countries are now also becoming information economies; the US is a case in point. The confluence of these trends means that information services are the largest part of the US and other developed economies,...

Key Features:Surveys to help understand changes occurring in the information economySurveys conducted in various countries across the world present a global perspective of the information economySurveys conducted at appropriate time intervals highlight trends brought about by information...

The future of consumer service. Introduction -- 1. Factories or theaters? The future of service -- 2. The industrialization of services -- 3. High tech vs. high touch: the role of human intermediation in information intensive services.- 4. Connecting factory to theater: lessons from a case study...

The Business and Information Technologies (BIT) study documents the information technology driven changes that occur in business structures, business practices and sector structures. Conducted by participating countries at appropriate time intervals and encompassing a wide spectrum of industry...