Robert Heller, author of The Fate of IBM , in discussion with Bruce Lloyd (Head of Strategic and International Management, South Bank University). Heller argues that at the core of IBM′s problem was a gap between its management perceptions, driven by its historic success, and the reality of...

In a discussion with Bruce Lloyd, Art Kleiner, author of The Age of Heretics, defines the organizational heretic and discusses their role in continuous improvement. Argues that these counter‐cultural people should be listened to, as they are on the fulcrum of organizational learning. Discusses...