Purpose – The purpose of this paper is to describe the application of scenario planning methods to: identifying disruptive innovations at an early stage, mapping out potential development paths for such innovations, and building appropriate organizational capabilities....

Financial firms often attempt to benchmark competitors or related service industries to improve new product development (NPD) and other key business processes. Although much has been learned about innovation in banks and other financial institutions in recent research studies, gaps in knowledge...

Presents an empirical stuFinancial institutions are accelerating change by seeking radical improvements in processes such as credit approval, new product development, claims processing and insurance underwriting. Describes an investigation of recent business process redesign (BPR) projects in...

In this interview Robert Sutton talks about some of the counterintuitive practices he believes spur innovation. He proposes that companies should adopt eleven practices. Hire slow learners (of the organizational code). Hire people who make you uncomfortable, even those you dislike. Hire people...

Sun Microsystems is a high technology firm that depends upon innovation for survival. This interview of Sun’s Chief Information Officer, Bill Howard, gives insight into how this fast moving company balances the need for new development of innovations against limited resources. His goal: do...

Purpose – This is an interview with innovation guru Geoffrey Moore, the author of five books that have gained an enthusiastic following among corporate managers pursuing market development. It offers a wide range of insights on innovation management. Design/methodology/approach – Two...

Purpose – Creating a fundamentally different business in the shadow of the old one – while its assembly lines continue to roll – is a daunting challenge. Bain consultant Chris Zook recently published the last book in a trilogy which addresses the question of how to make “fundamental...

Purpose – This interview aims to discuss Ciso's approach to innovation with Inder Sidhu, Senior Vice President Strategy and Planning for Worldwide Operations and a member of the company's Operating Committee. His new book about managing seemingly contradictory alternatives is Doing Both: How...