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Website benchmarking: an abridged WAM study

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Multi-dimensional nature of service innovation : operationalisation of the elevated service offerings construct in collaborative service organisations

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Unravelling a manager's proclivity to innovate : an exploratory study

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Dynamic capability building in service value networks for achieving service innovation

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The handbook of service innovation

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The incremental and cumulative effects of dynamic capability building on service innovation in collaborative service organizations

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The Handbook of Service Innovation

Agarwal, Renu - 2015

Bringing together some of the world's leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation as a complex concept that exists and occurs at...

Persistent link: https://www.econbiz.de/10014021704