Grundlagen und Anwendungsszenarien -- PIPE – Hybride Wertschöpfung im Maschinen-und Anlagenbau -- Technische Kundendienstleistungen: Einordnung, Charakterisierung und Klassifikation -- Arbeitsformen und IT-Unterstützung im technischen Kundendienst: eine empirische Untersuchung am Beispiel...

Introduction / Kaushalesh Lal and Shampa Paul -- East Asian economic development and new industrial cluster / Hitoshi Hirakawa -- Change of development model and its impact on innovative activity : analytical framework and evidences from China / Song Lei and Ge Dongsheng -- A Taiwan's strategy...

The purpose of this paper is to propose a service development process that is adapted to manufacturing companies and to discuss its implication for companies with a focus on product development and product sales. This paper looks at new service development (NSD) literature and argues for design...