//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Innovation"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Small details that marke big d...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Innovation
Consumer behaviour
69
Konsumentenverhalten
67
Relationship marketing
63
Beziehungsmarketing
62
Customer satisfaction
57
Service quality
49
Dienstleistungsqualität
48
Kundenzufriedenheit
46
Theorie
31
Theory
31
Dienstleistungssektor
30
Service industry
29
China
22
Customer integration
22
Dienstleistung
22
Kundenintegration
22
Services
22
Market research
21
Marktforschung
21
Conjoint analysis
20
Conjoint-Analyse
20
Customer service
17
Experiment
17
Kundenservice
17
Emotion
16
Value creation
16
Betriebliche Wertschöpfung
15
Customer experience
15
Service innovation
15
Dienstleistungsmanagement
13
Dienstleistungsmarketing
13
Health care
13
Service management
13
Services marketing
13
Dienstleistungsinnovation
12
Gesundheitsversorgung
12
Sweden
12
Customer value
11
Kundenwert
11
more ...
less ...
Online availability
All
Undetermined
16
Free
1
Type of publication
All
Article
25
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
16
Aufsatz in Zeitschrift
16
Aufsatz im Buch
4
Book section
4
research-article
4
Conference paper
1
Konferenzbeitrag
1
more ...
less ...
Language
All
English
27
Undetermined
1
Author
All
Gustafsson, Anders
23
Witell, Lars
11
Kristensson, Per
8
Edvardsson, Bo
4
McColl-Kennedy, Janet R.
4
Johnson, Michael D.
3
Parasuraman, A.
3
Snyder, Hannah
3
Fombelle, Paul
2
Gebauer, Heiko
2
Ghanbarpour, Tohid
2
Sirianni, Nancy J.
2
Aksoy, Lerzan
1
Andreassen, Tor Wallin
1
Ben Rejeb, Helmi
1
Berry, Leonard L.
1
Bettencourt, Lance A.
1
Bolton, Ruth N.
1
Boly, Vincent
1
Brady, Michael K.
1
Bridges, Cheryl H.
1
Brown, Stephen Walter
1
Choi, Sunmee
1
Colurcio, Maria
1
D. Johnson, Michael
1
Enquist, Bo
1
Fisk, Raymond P.
1
Haldimann, Mirella
1
Hallman, Alice
1
Hogan, Suellen J.
1
Karlsson, Nils
1
Lervik-Olsen, Line
1
Martin, Drew
1
Matthing, Jonas
1
Meyer, Jeffrey
1
Morel‐Guimaraes, Laure
1
Patrício, Lia
1
Salunke, Sandeep
1
Sandén, Bodil
1
Saul, Caroline Jennings
1
more ...
less ...
Institution
All
University of Michigan / Business School
1
Published in...
All
Journal of business research : JBR
4
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of service research
2
Advances in services innovations
1
Business horizons
1
Empirica : journal of european economics
1
European Journal of Marketing
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
International journal of production economics
1
Involving customers in new service development
1
Journal of Business Research
1
Journal of Service Management
1
Journal of Services Marketing
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of service management
1
Journal of service research : JSR
1
The TQM Journal
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of services marketing
1
University of Michigan Business School management series
1
more ...
less ...
Source
All
ECONIS (ZBW)
22
Other ZBW resources
4
RePEc
1
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
28
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
3
The central role of knowledge integration capability in service innovation-based competitive strategy
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 144-156
Persistent link: https://www.econbiz.de/10011990749
Saved in:
4
Reconceptualizing professional service firm innovation capability : scale development
Hogan, Suellen J.
;
Soutar, Geoffrey N.
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
40
(
2011
)
8
,
pp. 1264-1273
Persistent link: https://www.econbiz.de/10009410664
Saved in:
5
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10001719031
Saved in:
6
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
7
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
8
The effect of customer information during new product development on profits from goods and services
Witell, Lars
;
Gustafsson, Anders
;
Johnson, Michael D.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1709-1730
Persistent link: https://www.econbiz.de/10010429767
Saved in:
9
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
10
The role of the customer in the development process
Sandén, Bodil
;
Gustafsson, Anders
;
Witell, Lars
- In:
Involving customers in new service development
,
(pp. 33-56)
.
2006
Persistent link: https://www.econbiz.de/10003593196
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->