This paper presents the findings of a long-term scientific research about the role of the after-sales services as a major player in both the supply and value chain. Through an investigation in an epistemological and ontological manner about the innovation and business processes, the...

After the production and services sectors, the micro-financing sector is one of the most important sectors in the economy. It consists of a variety of actions, rules, and coordination mechanisms that lead to its continuous success and high performance. As one of the key points of this article,...