In this study, we investigate the factors at employee level that influence the adoption of a customer-facing video conferencing software in an insurance company. Despite the associated benefit of significantly reduced driving times for the insurance agents, less than half of our sample finally...

This paper develops an inductive theory of the open source software innovation process by focusing on the creation of Freenet, a project aimed at developing a decentralized and anonymous peer-to-peer electronic file sharing network. We are particularly interested in the strategies and processes...