Dienstleistungsunternehmen mit dem Fokus auf die Unterstützung von Menschen (HCSSs) streben nach Dienstleistungsinnovationen (SIs), die durch Informations- und Kommunikationstechnologie ermöglicht sind, um Kostendruck und begrenzte Ressourcen zu minimieren und ihr Geschäft voranzutreiben. Das...

Enabled by Internet-based technologies, users are increasingly participating and collaborating in idea generation in online innovation communities. Beyond increasing the quantity of ideas contributed by users, firms are looking to obtain innovation ideas of better quality. However, with the...

Enabled by Internet-based technologies, users are increasingly participating and collaborating in idea generation in online innovation communities. Beyond increasing the quantity of ideas contributed by users, firms are looking to obtain innovation ideas of better quality. However, with the...

Innovations expressed by customers are often unstructured, unclear, and ambiguous, making it difficult to interpret customers’ contributions, integrate them into a company’s R&D department and transfer them into comprehensible requirements for the development of product, service or software...

Online Communities for Patients (POC) are very interactive sites where patients communicate with one another about diseases, therapies and how to deal with diseases and about personal experiences they have had. They also develop and share innovative ideas that make their everyday life easier....

Virtual Communities for Innovations (VCI) are becoming increasingly popular as platforms for firms to engage customers in generating new ideas. While several studies have explored the various motivations of user participation in VCI, the relationship between the motivations and the outcome of...

The Internet has affected and partially radically changed the business models of traditional industries. Crowdfunding as a new concept of funding over the Internet by a large crowd has especially gained maturity. Crowdfunding offerings range from funding charitable projects or innovative gadgets...