Purpose – It is widely acknowledged that customer relationship management (CRM), market orientation, organizational learning and innovation are the most critical knowledge‐based capabilities required to achieve superior performance. The purpose of this paper is to identify management...

Purpose – The purpose of this paper is to examine why some innovative firms do not have good performance. Design/methodology/approach – The cognitive learning perspective is used with the innovation literature to develop a theoretical model of organizational learning cultures. Innovation...

Purpose – Although the significance of the learning organization concept is recognised in innovation management, there are only a few studies on the way in which a learning orientation affects new service development (NSD) in the hotel industry in Iran. This paper aims to fill that gap....

Recent literature discusses problems that organizations have had with the implementation of knowledge management programs and practices to support innovation. The article discusses findings from interviews with 50 human resource executives, staff, and consultants working for 20 San Francisco Bay...

Purpose – The purpose of this paper is to examine the nomological relations among market‐orientation, learning‐orientation and innovativeness in medium‐sized business (SMEs) of developing countries. Design/methodology/approach – The study involves a questionnaire‐based survey of...

Purpose – Martins and Terblanche developed a theoretical framework of the organisational factors that support creativity and innovation, and the current study aims to provide an empirical test of this framework. Design/methodology/approach – Based on a review of existing literature on...

Purpose – The purpose of this paper is to identify and discuss obstacles to innovation, by using organisational learning and knowledge management theory. The logic behind this purpose is that understanding obstacles enhances our understanding of what may drive innovation....

Purpose – The purpose of this study is to contribute to the understanding of the failure of science parks to become a central actor in the knowledge economy and, with the help of new organizational theory, to propose new solutions. Design/methodology/approach – The paper reviews a number of...

Purpose – The purpose of this paper is to study empirically the relationships between market orientation, organizational learning, innovation and performance. Design/methodology/approach – This paper formulates some hypotheses from the literature review. These hypotheses are tested using...