Dienstleistungsunternehmen mit dem Fokus auf die Unterstützung von Menschen (HCSSs) streben nach Dienstleistungsinnovationen (SIs), die durch Informations- und Kommunikationstechnologie ermöglicht sind, um Kostendruck und begrenzte Ressourcen zu minimieren und ihr Geschäft voranzutreiben. Das...

Enabled by Internet-based technologies, users are increasingly participating and collaborating in idea generation in online innovation communities. Beyond increasing the quantity of ideas contributed by users, firms are looking to obtain innovation ideas of better quality. However, with the...

This paper demonstrates how IT-supported ideas competitions can be implemented within universities. In the context of open innovation, ideas competitions are used as a customer integration method serving companies as a profound basis for the leveraging of innovative ideas within innovation...

Enabled by Internet-based technologies, users are increasingly participating and collaborating in idea generation in online innovation communities. Beyond increasing the quantity of ideas contributed by users, firms are looking to obtain innovation ideas of better quality. However, with the...

Innovations expressed by customers are often unstructured, unclear, and ambiguous, making it difficult to interpret customers’ contributions, integrate them into a company’s R&D department and transfer them into comprehensible requirements for the development of product, service or software...

Software testing has become highly expensive in terms of time, money and other resources. Further, the classical in-house testing is restricted to the knowledge of a small set of solvers and thus is limited in terms of quality and efficiency. Recognizing this, the German start-up company,...

In recent years many companies have started integrating their customers into product and service development processes. This phenomenon is known as Open Innovation (OI). In OI research, especially the integration of customers into the early stages of product or service innovation has caught a...

Online Communities for Patients (POC) are very interactive sites where patients communicate with one another about diseases, therapies and how to deal with diseases and about personal experiences they have had. They also develop and share innovative ideas that make their everyday life easier....