Purpose – Inter-firm collaborative innovation typically requires knowledge sharing among individuals employed by collaborating firms. However, it is also associated with considerable risks, especially if the knowledge sharing process is not handled using proper judgment. Such risks have been...

Purpose – Inter-firm collaborative innovation typically requires knowledge sharing among individuals employed by collaborating firms. However, it is also associated with considerable risks, especially if the knowledge sharing process is not handled using proper judgment. Such risks have been...

Using insights from the user innovation and knowledge management literature, we develop and empirically illustrate a typology of user inputs for innovation. Based on the knowledge complexity and uncertainty associated with a particular innovation, we propose four user input types and link them...

Firms involve users in innovation because of the unique knowledge users have developed about the firms’ products through their usage experience. However, users’ innovation-related knowledge is not easily accessible and transferred. Not much insight is provided in user innovation literature...

Overview: While customer-centered innovation has thus far focused on best practices for user-producer collaboration and organizing users to obtain relevant inputs, the internal organization that enables firms to integrate user knowledge into product innovation outputs is less well understood. We...