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~subject:"Innovationsmanagement"
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Innovationsmanagement
Customer satisfaction
41
Innovation
39
Consumer behaviour
38
Beziehungsmarketing
37
Relationship marketing
37
Konsumentenverhalten
36
Dienstleistungssektor
31
Service industry
31
Kundenzufriedenheit
30
Dienstleistungsqualität
28
Service quality
28
Service innovation
27
Theorie
27
Theory
27
Dienstleistung
26
Services
26
Sweden
22
Dienstleistungsinnovation
21
Conjoint analysis
20
Conjoint-Analyse
20
Customer integration
20
Kundenintegration
19
Schweden
19
Quality management
17
Innovation management
16
Market research
16
Marktforschung
16
Experiment
14
Qualitätsmanagement
13
Value creation
13
Betriebliche Wertschöpfung
12
Dienstleistungsmanagement
11
Service management
11
Bundling strategy
10
Customer experience
10
Customer service
10
Kundenservice
10
Leistungsbündel
10
Manufacturing industries
10
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English
16
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Witell, Lars
12
Gustafsson, Anders
8
Kristensson, Per
5
Edvardsson, Bo
4
Snyder, Hannah
4
Fombelle, Paul
2
Ghanbarpour, Tohid
2
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Brodie, Roderick J.
1
Carlborg, Per
1
Choi, Sunmee
1
Colurcio, Maria
1
Fundin, Anders
1
Gebauer, Heiko
1
Gremyr, Ida
1
Hammedi, Wafa
1
Jaakkola, Elina
1
Johansson, A. Elisabeth
1
Kowalkowski, Christian
1
Lervik-Olsen, Line
1
Löfberg, Nina
1
Löfgren, Martin
1
Martin, Drew
1
Meiren, Thomas
1
Patricio, Lia
1
Perks, Helen
1
Raddats, Chris
1
Schirr, Gary R.
1
Schäfer, Adrienne
1
Sebastiani, Roberta
1
Witell, Lars.
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Journal of business research : JBR
6
Journal of service management
2
Journal of service research
2
Debating innovation : perspectives and paradoxes of an idealized concept
1
The Routledge handbook of service research insights and ideas
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
The journal of services marketing
1
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ECONIS (ZBW)
16
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1
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
2
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
3
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
4
Service innovation : a new conceptualization and path forward
Gustafsson, Anders
;
Snyder, Hannah
;
Witell, Lars
- In:
Journal of service research
23
(
2020
)
2
,
pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
Saved in:
5
From service for free to service for free : business model innovation in manufacturing firms
Witell, Lars
;
Löfgren, Martin
- In:
Journal of service management
24
(
2013
)
5
,
pp. 520-533
Persistent link: https://www.econbiz.de/10010196054
Saved in:
6
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
Saved in:
7
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
8
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
9
A bricolage perspective on service innovation
Witell, Lars
;
Gebauer, Heiko
;
Jaakkola, Elina
;
Hammedi, Wafa
- In:
Journal of business research : JBR
79
(
2017
),
pp. 290-298
Persistent link: https://www.econbiz.de/10011745390
Saved in:
10
Typologies and frameworks in service innovation
Kowalkowski, Christian
;
Witell, Lars
- In:
The Routledge handbook of service research insights and …
,
(pp. 109-130)
.
2020
Persistent link: https://www.econbiz.de/10012238613
Saved in:
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