Purpose – This paper seeks to establish a design for cross‐organizational workflow based on logical channels of communication. A set of scenarios is established which can be used to test the effectiveness of future architectures. Design/methodology/approach – Starting with scenarios based...

Purpose – Collaborative processes are relatively complex and are therefore difficult to handle. Representing the joint processes and capturing the interactions among stakeholders in a structured way are critical to improve the collaboration productivity. This paper aims to present a generic...