Purpose – The purpose of this paper is to show that in the last decades the globalization of economies together with the adoption of the new public management model have involved deep changes in the organization and management of public service organisations (PSOs). The need to increase their...

Purpose – Companies coping with global business are called more and more to lead their transformation into intelligent organizations, i.e. organizations able to leverage their intellectual capital to achieve their business objectives and envision new development paths. This paper, assuming...

Purpose – The purpose of this research is to show how the variety of ways of performing through knowledge and intangible resources exploitation raises the question of how these kind of resources can be coherently and successfully declined into companies' processes and operations, what are the...

Purpose – During the past two decades a renewed interest about the role of intangible resources in determining performance of public services organisations has risen. This is particularly valid for healthcare (HC) services. HC services are knowledge intensive services basically founded, as the...

The paper highlights the importance of visual representations of strategic intent in order to understand how organizational resources – especially intangible assets and intellectual capital – are used to create value. Based on the literature the paper provides a taxonomy of organizational...

Purpose – The purpose of this paper is to investigate the relevance of intellectual capital (IC) as a strategic resource and source of regional value creation dynamics. Adopting a knowledge‐based approach, the authors aim to argue that knowledge assets represent the IC's components, and the...

Purpose – Acknowledging the strategic relevance of assessing and managing intellectual capital (IC), this editorial first aims to discuss a classification of the IC assessment strategies and second seeks to introduce the main topics investigated by the papers collected in this special issue....

Purpose – The purpose of this paper is to provide a new framework for managing intellectual capital (IC) inside a university considering the collective intelligence perspective. Design/methodology/approach – The research method uses the fourth stage of IC research and adopts the collective...