//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Intelligence"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
“I’m Mad and I Can’t Get That...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Intelligence
Consumer behaviour
32
Konsumentenverhalten
30
Australia
10
Australien
10
Dienstleistungsqualität
10
Service quality
10
Beschwerdemanagement
9
Brand image
9
Complaint management
9
Customer satisfaction
9
Brand
8
Brand management
8
Markenartikel
8
Markenführung
8
Markenimage
8
Globalisierung
7
Globalization
7
Kundenzufriedenheit
7
Beziehungsmarketing
5
Environmental consciousness
5
International marketing
5
Internationales Marketing
5
Personality psychology
5
Persönlichkeitspsychologie
5
Relationship marketing
5
Umweltbewusstsein
5
Cultural identity
4
Dependence
4
Kulturelle Identität
4
Marketing management
4
Marketingmanagement
4
Russia
4
Russland
4
Church
3
Coping strategy
3
Coping-Strategie
3
Customer service
3
Emotion
3
Fashion
3
more ...
less ...
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Tsarenko, Yelena
3
Gabbott, Mark
1
Mok, Wai Hoe
1
Strizhakova, Yuliya
1
Tojib, Dewi
1
Published in...
All
European journal of marketing : EJM
1
Journal of marketing management : MM
1
Journal of service research : JSR
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Coping with service failures : the role of emotional intelligence, self-efficacy and intention to complain
Tsarenko, Yelena
;
Strizhakova, Yuliya
- In:
European journal of marketing : EJM
47
(
2013
)
1/2
,
pp. 71-92
Persistent link: https://www.econbiz.de/10009718551
Saved in:
2
Emotional intelligence as a moderator of coping strategies and service outcomes in circumstances of service failure
Gabbott, Mark
;
Tsarenko, Yelena
;
Mok, Wai Hoe
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 234-248
Persistent link: https://www.econbiz.de/10009266738
Saved in:
3
The role of personality characteristics and service failure severity in sonsumer forgiveness and service autcomes
Tsarenko, Yelena
;
Tojib, Dewi
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1217-1239
Persistent link: https://www.econbiz.de/10009615184
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->