The concept of emotional intelligence has become so popular in the management literature that it has become imperative to understand and leverage it for the sake of enhancin g the capacity of human capital in organizations. As the pace of change is increasing and world of work is making ever...

Factors like rising consumer expectations, competition, increasing costs, are forcing health care organizations to be oriented towards customer service orientation. On the other side most of the government health care organizations are plagued by multiple problems of inefficiencies, financing,...