Electronic services delivered over the Internet are gaining importance in the business world. Thisarea has seen an increase in scientific interest over the past years under the labels “Internet ofServices” and Web-service ecosystems. The paper develops a conceptual framework of actors...

As the importance of services in our society increases, so does the importance of systematic approaches to develop theseservices – commonly termed New Service Development (NSD). An increasing proportion of services are now electronicservices delivered over the Internet. The purpose of this...