Purpose – The aim of the research is to discuss the design and development of a mobile application using two technologies known as software agent (SA) and mobile web services. Design/methodology/approach – The objectives were achieved by testing the integration of SAs and mobile web services...

Work on how consumers evaluate electronic service quality is both topical and important due to the well accepted criticality of electronic channels in selling products and services. However, the extant research on electronic research quality is preoccupied with the web site internet context and...