The aim of this paper is to explore the Internet as a new locus for value creation. Three value‐adding strategies ‐ content, context and infrastructure ‐ are used to analyse three examples of Internet ventures involving a virtual university, the restaurant business and the music industry....

What does the Internet imply for the business of banking and how will it affect it? Are branch offices “doomed” and obsolete? Explores the major Swedish banks’ adoption of the Internet with a view to highlighting the ensuing changes in the way banks conduct their business and deliver their...

Purpose – The purpose of this paper is to explore the interplay of the internet and the spatial designs of the bricks‐and‐mortar contexts within which face‐to‐face services are provided. Design/methodology/approach – Focuses on the travel, the banking and book‐selling industries;...