Purpose This chapter proposes a framework for analyzing how stakeholder-initiated challenges through social media and traditional media can shape the meaning of responsible behavior and pressure organizations to alter irresponsible behavior in order to protect their reputations....

Purpose – The purpose of this paper is to examine how corporate social responsibility (CSR) transparency claims are propagating a belief in a modern panopticon for ensuring responsible corporate behavior. Corporations use transparency claims to cultivate the impression of full disclosure. The...

Purpose – The purpose of this paper is to contribute to understanding of crisis communication application and theory by analyzing online reactions of discussion board participants to assess the effectiveness of an apology issued online. Design/methodology/approach – This paper uses a content...