The use of information technology in the private household for consumers gains in importance. A whole new world of computerized home applications is already in place or under development. The market potential for the future will arise from the fact that information technology influences all...

Purpose – The aim of the paper is to explore and compare customer value perceptions in internet and mobile banking. The purpose especially is to compare customer perceived value and value creation between internet and mobile bill paying service. Design/methodology/approach – A qualitative...