Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in International Journal of Retail & Distribution Management, published by and copyright Emerald Group Publishing Ltd.

Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Online Information Review, published by and copyright Emerald Group Publishing Ltd.

Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in British Food Journal, published by and copyright Emerald Group Publishing Ltd.

Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Marketing Intelligence & Planning, published by and copyright Emerald Group Publishing Ltd.

Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Internet Research, published by and copyright Emerald Group Publishing Ltd.

Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Journal of Consumer Marketing, published by and copyright Emerald Group Publishing Ltd.

Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Management Decision, published by and copyright Emerald Group Publishing Ltd.

Purpose – The paper aims to report on a research project that explores the extent and scope of scientific publishing, communication, and collaboration amongst Libyan scientists. Design/methodology/approach – The paper commences with a literature review on scientific communication and...

Reviews the approaches to the organisation of knowledge in Web‐based environments. The control and structure helps searchers to locate information and services, but only provided that searchers understand and relate to the terms and information structure designed into the system. The other...

The use of IT in the customer service transaction has revolutionised the potential for data collection associated with customers and transactions. Two key tools in this transformation are loyalty cards and electronic or e‐shopping over the Internet. How can the customer and transaction data...