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A model of trust in online relationship banking

Mukherjee, Avinandan; Nath, Prithwiraj - In: International Journal of Bank Marketing 21 (2003) 1, pp. 5-15

interface. Hypothesizes shared value, communication and opportunistic behaviour as antecedents to trust. Trust and commitment … value is most critical to developing trust as well as relationship commitment. Communication has a moderate influence on … significantly customers’ commitment in online banking transaction. An important contribution concerns how trust is developed and …

Persistent link: https://www.econbiz.de/10014759775

Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea

Susanto, Aries; Lee, Hwansoo; Zo, Hangjung; Ciganek, … - In: Journal of global information management : an official … 21 (2013) 2, pp. 72-95

Persistent link: https://www.econbiz.de/10009767279

Customer loyalty intentions in broadband internet services

Murugan, Rajeswari; Rajendran, G. - In: International journal of business innovation and research 7 (2013) 4, pp. 487-503

Persistent link: https://www.econbiz.de/10010212325

Key drivers of services website loyalty

Sanz Blas, Silvia; Ruiz Mafé, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475

Persistent link: https://www.econbiz.de/10010379358

An empirical model of home internet service quality in Thailand

Thaichon, Paramaporn; Lobo, Antonio; Mitsis, Ann - In: Asia Pacific journal of marketing and logistics 26 (2014) 2, pp. 190-210

Persistent link: https://www.econbiz.de/10010349451

Why do people participate in Web surveys? : applying survey participation theory to Internet survey data collection

Keusch, Florian - In: Management review quarterly : systematic literature … 65 (2015) 3, pp. 183-216

collection methods. The concepts of self-perception, cognitive dissonance, commitment and involvement, social exchange …

Persistent link: https://www.econbiz.de/10011283683

The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers

Thaichon, Paramaporn; Quach, Sara - In: Journal of global scholars of marketing science : … 25 (2015) 4, pp. 295-313

Persistent link: https://www.econbiz.de/10011515067

Drivers of user loyalty intention and commitment to a search engine : an exploratory study

Sirdeshmukh, Deepak; Ahmad, Norita B.; Khan, M. Sajid; … - In: Journal of retailing and consumer services 44 (2018), pp. 71-81

Persistent link: https://www.econbiz.de/10011904324

Consumer-brand relationships and brand loyalty in technology-mediated services

Giovanis, Apostolos N.; Athanasopoulou, Pinelopi - In: Journal of retailing and consumer services 40 (2018), pp. 287-294

Persistent link: https://www.econbiz.de/10011801987

The study of PGP web of trust based on social network analysis

Chang, Victor; Xiao, Lina; Nikiforova, Anastasija - In: International journal of business information systems : … 44 (2023) 2, pp. 285-302

Persistent link: https://www.econbiz.de/10014437147