Purpose – The purpose of this paper is to question the taken for granted assumptions that underpin a liberal or lay view of consumer empowerment implicit to this special edition. In particular, the idea that it benefits consumers to have more choice is questioned. Design/methodology/approach...

Companies today are working on strategies to expand their businesses globally, establish strong brands, integrate after mergers/acquisitions, cut costs, streamline processes, launch products faster and improve the customer experience. However, learning has historically been relegated to...

Many of the predictions regarding future implications of new media and information technologies appear to be made with very limited supporting rationale. Too often the excitement of a novel technology is associated with the belief that “new rules” apply. Alternatively, this paper proposes...