Inventory inaccuracy is common at retailers. At many retailers, a cash register records incoming orders and outgoing sales, but not the demand or the shrinkage. The shrinkage refers to spoilage or pilferage of inventory. The demand differs from the sales in the periodic-review lost-sales...

In this paper, we study a regretful seller’s problem of selling a fixed number of goods over a finite and known time horizon. The seller engages in counterfactual thinking to compare her selected price with other forgone alternatives. If a forgone alternative (ex post) generates a better...

This paper investigates the impacts of transshipment between overconfident newsvendors who perceive the expected outcome of an uncertain event as more certain than it actually is. The conventional wisdom is that transshipment is a risk-pooling strategy for improving newsvendors’ performance....

Firms often encourage and reward existing customers for bringing in new customers. In collaboration with a (top 500) Chinese firm, we conduct one randomized field experiment and find that, although a referral reward unequivocally enhances the existing customers’ incentives to refer new...