Seyfi, Siamak; Nikjoo, Adel; Alaedini, Pooya - In: Quality services and experiences in hospitality and tourism, (pp. 27-40). 2018
Service quality in tourism and hospitality is intimately connected to human resources, which can be cultivated by enhancing workforce skills through training. This chapter probes challenges faced by the expanding tourism higher education in Mashhad, Iran. This growth, partly related to the...