Purpose – The purpose of this paper is to propose a definition of internal communication based on intangible resources rather than organizational boundaries. Design/methodology/approach – The paper reviews the resource‐based theory of the company, the constructivist theory of communication...

Purpose – The purpose of this paper is to investigate the effectiveness of internal communication during a crisis by comparing how Italian companies communicated to employees during the 2008‐2009 global financial crisis and how employees interpreted these efforts. Design/methodology/approach...